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Privacy Policy

Privacy policy

Here at LALICIOUS when you provide us with information through the LALICIOUS website and our various applications, we respect your privacy.  It is important for you to understand what information we collect about you during your visit and what we do with that information.  We have a strict policy where we do not rent or sell your information to anyone, for any reason.  If you have questions and/or concerns regarding the use of your data, our customer service department can be reached at 1-888-LICIOUS (542-4687).

Please note that this Privacy Policy governs information provided to LALICIOUS and communications from LALICIOUS, including information you provide to us on the LALICIOUS website at www.lalicious.com (“LALICIOUS’s Website”), on LALICIOUS’s applications (including social media sites, such as Facebook, Instagram, Pinterest and Twitter, and Ratings & Reviews) (“LALICIOUS’s Applications”), in promotions in which LALICIOUS is involved, in completing customer surveys (collectively all of these collection mechanisms, websites and applications, including LALICIOUS’s Website, and LALICIOUS’s Applications, shall be referred to as “LALICIOUS’s Sites”). Unless otherwise noted at the time of collection, this Privacy Policy does not govern any other information or communications that may reference LALICIOUS with our affiliates. Your use of LALICIOUS’s Sites constitutes your acceptance of this Privacy Policy and your consent to the practices it describes.

 

I. TYPES OF INFORMATION COLLECTED.

We collect two types of information when you visit LALICIOUS’s Sites: (a) personally identifiable information and (b) non-personally identifiable information.

 

(1) PERSONALLY IDENTIFIABLE INFORMATION.

Personally identifiable information is any information about you, such as your name, address, telephone number, credit card number and billing information, birth date, email address, profile information, and purchase history. Whether or not you provide your personally identifiable information to us is completely up to you, but if you choose not to provide the information we request, you may be unable to fully enjoy LALICIOUS’s Sites and services, make a purchase or complete a transaction.

 

(2) NON-PERSONALLY IDENTIFIABLE INFORMATION.

Non-personally identifiable information can be technical information or it can be demographic information, such as your age, gender or interests. Non-personally identifiable information does NOT identify you personally.

Note that we may tie non-personally identifiable information with personally identifiable information, in order to provide you with better recommendations, help authenticate you or other data or information you may provide, prevent fraud, and ensure that LALICIOUS’s Sites meet your needs. When we tie non-personally identifiable information with personally identifiable information, it is considered “personal information” or “personally identifiable information” for the purposes of this Privacy Policy. This means that we will be using and sharing this combined data in the ways described below, in Sections III and IV of this Privacy Policy.

 

II. INFORMATION COLLECTION PRACTICES.

When you visit LALICIOUS’s Sites, with the help of our third party authorized agents, we may collect information both passively and directly.

(1) PASSIVE INFORMATION COLLECTION.

We may collect information passively, while you are visiting or interacting with LALICIOUS’s Sites. We call this “passive” collection since you may not know that this data is being collected when you visit or interact with LALICIOUS’s Sites. This information may consist of the following items: website visitors’ IP address, IP address-related information, system Media Access Control address, network configuration information, network device information, browser plug-in type and versions, and operating system.

One way that we collect information passively is through cookies or web beacons. Cookies or web beacons serve to improve your experience when visiting LALICIOUS’s Sites. Cookies are bits of electronic information that a website can transfer to a consumer’s hard drive to keep records of his or her visit at a website. Web beacons are small pieces of data that are embedded in images on the pages of websites. We may use cookies or web beacons to improve your experience on LALICIOUS’s Sites, such as remembering you when you return to LALICIOUS’s Sites and what you have saved in your Shopping Bag, anonymously track interest in and collect aggregate information on LALICIOUS’s Sites, and analyze traffic patterns on LALICIOUS’s Sites. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but if you do, you may not be able to take advantage of the personalized features enjoyed by other users to our Sites. Some of the cookies we use may be flash cookies/Adobe cookies, which are more persistent in nature. These cookies may not be deleted when your cookies are deleted. Please check your browser to determine where these types of cookies are stored and how they may be deleted. In any event, if you reject our cookies, you may still use LALICIOUS’s Sites, but you may be limited in some of the features.

We also work with service providers that use cookies and web beacons to collect information about your visits to LALICIOUS’s Sites and to other websites you may visit, and to serve advertisements to you across the Internet based on that information. If you would like to learn more about this practice, and know your choices with respect to it, please visit here.

Also, we may collect your location if you choose to allow us to track your location through LALICIOUS’s Sites or if your personal or non-personal information indicates a certain geographic location. This information may help us provide recommendations to you based on your location, serve you with advertisements or direct you to a product or service that we believe may be of interest to you and that is marketed to people near your location.

Information that is collected passively may be non-personally identifiable or it may identify you personally. Further, this information may be collected whether you are signed in to LALICIOUS’s Sites or not. The purpose of this data collection is to optimize your experience on LALICIOUS’s Sites, to ensure we are partnering with third parties that offer products and services that are of interest to you, to facilitate a transaction or fulfill the terms of an agreement, or to ensure that the advertisements offered to you are relevant.

(2) DIRECT INFORMATION COLLECTION.

We also may collect information from you directly, at the time that you supply data to us via LALICIOUS’s Sites. This information may be collected in the following instances:

  • Purchases. When you place an order through LALICIOUS’s Website, we require that you provide your personally identifiable information, such as your name, email address, shipping/billing address, phone number, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases.
  • Creating an Account. When you create an account on any of LALICIOUS’s Sites, we may ask for your full name and email address. We also ask you to create a password to access your account. You are responsible for maintaining the confidentiality of your account and password. You do not need an account to make an online purchase, but you will need to create an account to use some of the other features on LALICIOUS’s Sites, such as to participate in the Ratings & Review feature.
  • Sign-up for Emails. You can sign up on LALICIOUS’s Sites to receive promotional emails from us that include the latest information about our new products, exclusive offers, tips and tricks and more. If you sign up for emails, we will ask you for your email address and name.
  • Facebook Applications. When you use one of our applications on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender, networks, user ID, list of friends, and other profile information. Depending on the application, you may have the opportunity to post reviews, questions, answers and other content to the application. You can change certain settings relating to these applications through your account and privacy settings on Facebook.
  • Sweepstakes, Contests and Promotions. If you enter a sweepstakes, contest or other promotion, we may ask you for your name, date of birth, email address, country/state of residence and other demographic information. We may sometimes use a third party application on Facebook or other third party websites to host a sweepstakes, contests and promotions. In those instances, the information you provide will be submitted to that third party and their privacy policy will govern the use and disclosure of the information you submit.
  • Feedback. If you contact us to give us feedback or ask questions about LALICIOUS’s Sites or any of LALICIOUS’s services or products, we may store your communications, including any personally identifiable information you include in them, so we can effectively respond to you.

The above list provides examples of how we may collect personally identifiable information from LALICIOUS’s Sites. If you do not want us to collect your personally identifiable information, please do not provide it on LALICIOUS’s Sites.

 

III. USE OF INFORMATION.

We collect information to serve you better and to provide you with a customized experience while using LALICIOUS’s Sites. Here are some examples of how we may use your personally identifiable information and non-personally identifiable information:

(1) PERSONALLY IDENTIFIABLE INFORMATION.

We may use your personally identifiable information in the following instances:

a. to fulfill a request from you, such as to send you catalogs, promotional emails or email notifications, fulfill and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order, and generate web analytics to compile user data for marketing purposes. If you would rather not receive promotional emails from us, please see the section titled “Opting Out” below.

b. to request feedback and to enable us to develop, customize and improve LALICIOUS’s Sites and our publications and products;

c. to conduct marketing analysis and to send you surveys or newsletters;

d. to contact or alert you about LALICIOUS’s Sites, or any products, activities, special events or offers from us or our partners; and/or to contact or alert you for other marketing, informational, product development or promotional purposes;

e. to keep track of any purchase made by you and/or notify you of any product or service we believe may be of interest to you;

f. if necessary, to facilitate or assist with any transaction between you and any of our affiliates or with any other website that is affiliated or related to us;

g. to contact you about your use of LALICIOUS’s Sites, or to otherwise respond to your emails, submissions, comments, requests or complaints, including customer support inquiries or questions about our products or services;

h. to tie it to your non-personally identifiable information or demographic information in order to provide you with recommendations for products or services that are based on your interests, purchase history, your age or your location;

i. to combine the personally identifiable information you provide us with other personal and non-personally identifiable information about you (such as demographic and past purchase information) from our records and from other sources, such as address update services, to use for future marketing initiatives and to help us improve LALICIOUS’s Sites and your overall shopping experience;

j. in the event you purchase a product or service, we may use your personally identifiable information to process your order, complete a transaction or perform after-sales services;

k. to administer LALICIOUS’s Sites, anticipate and resolve problems with these sites; to store contacts you enter or upload into your contacts list for your private use and viewing;

l. to connect you to external, third party applications, such as when you create an account using an external application such as Facebook or Twitter;

m. to contact you regarding any promotion, sweepstakes or contest that you participate in through LALICIOUS’s Sites; and

n. for other purposes about which we notify you.

(2) NON-PERSONALLY IDENTIFIABLE INFORMATION.

Non-personally identifiable information is used in correlation with personally identifiable information, in order to fulfill transactions, provide you with a requested service, for research and market development, or in other ways as permitted by applicable laws, including combining non-personally identifiable information with personally identifiable information.

 

IV. SHARING OF INFORMATION.

(1) PERSONALLY IDENTIFIABLE INFORMATION.

We will share your personally identifiable information with third parties as outlined in this Privacy Policy or with your consent. Below are examples of how we may share your personally identifiable information:

a. We may disclose information to a third party to (a) comply with laws or respond to lawful requests and legal process, (b) to protect LALICIOUS, and our agents, customers, and others from legal claims or actions, including claims of fraud or to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency, or protect the personal safety of any person.

b. To complete your purchase. If you choose to make a purchase on LALICIOUS’s Sites, we may collect from you your credit card number, billing address and other information related to such purchase, and we may use such collected information in order to fulfill your purchase. We may also provide such information, or other personally identifiable information provided by you, to unaffiliated third parties as necessary to complete your purchase (for example, to process your credit card).

c. From time to time, LALICIOUS’s Sites may include collaboration features that by their nature support sharing with users you choose. Those users can see your name, email address, information you add to your profile, and any files you choose to share; and they can post comments and email you.

d. On occasion we may also share a portion of our postal mailing list (which includes our customers’ names and postal addresses) with other companies or organizations that want to market products or services to you. We may also share your name, postal address and transactional information (including information about your past purchases but not any payment information) with third parties for marketing purposes, unless you direct us not to (see “Opting Out” section below). Also, we may share your personally identifiable information (either alone or in combination with non-personally identifiable information and/or demographic information) with affiliates, strategic partners, agents, third party marketers or other unaffiliated parties who are offering products or services that we believe may be of interest to you or who require your personally identifiable information for research, administrative and/or internal business purposes. These parties may use this information to contact you with an offer or advertisement related to a product or service, or they may use such information for their own research, administration or business purposes. If you do not want us to share your personally identifiable information in this manner, please do not provide us with this information. We do not ever rent or sell your email address with these organizations or with other third parties for marketing purposes, without putting you on notice.

e. LALICIOUS’s Sites may also include access to social networking websites established, owned and controlled by third parties such as Facebook.com, and information may be exchanged between LALICIOUS’s Sites and these social networking websites. If you choose to use any third party services or access, purchase or view products or services on a third party website, we may facilitate sharing of your personally and non-personally identifiable information with those third parties. Please note, however, that your use of any services offered or your purchase of any product offered by a third party on a third party website shall not be solely governed by our Terms and Conditions or this Privacy Policy and we do not control the services of those third parties or how they use your information. Be sure to review the terms and the privacy policies of those third parties before using their services.

f. We may be required to share your personally identifiable information in order to fulfill a service to you. For example, if you register on LALICIOUS’s Sites, we may have to share your personal and/or non-personally identifiable information with third parties in order to provide content to you that we believe may be of interest to you.

g. We also may have to share your personally identifiable information if you choose to enter a sweepstakes or contest in order to fulfill the terms of that promotion. This means that we may share the information for prize fulfillment purposes or mail carriers. We also may share your information with the co-sponsor of that promotion or to market the prize distribution.

h. We may have to share your information with unaffiliated third-party service providers, agents or independent contractors who help us maintain LALICIOUS’s Sites and provide other administrative services to us (including, but not limited to providing customer service, maintaining and analyzing data, sending customer communications on our behalf, and entry collection, winner selection and prize fulfillment for contests, sweepstakes and other promotions). We seek to ensure that these unaffiliated third parties will not use the personally identifiable information for any other purpose than to provide the administrative services for which they are responsible. Because the unaffiliated third-party service providers that help us administer LALICIOUS’s Sites and will have access to users’ personally identifiable information, if you do not wish for these unaffiliated third-party service providers to have access to your information, please do not register or submit any personally identifiable information to us.

i. We may share personally identifiable information in connection with an acquisition, merger, or sale of all or a substantial portion of our business, with or to another company. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy.

j. We may share personally identifiable information and/or non-personally identifiable information in order to track and analyze usage and volume statistical information from our visitors and customers and provide such information to third parties.

k. For fraud protection and compliance with law, we may disclose any information, including personally identifiable information, that we deem necessary.

(2) NON-PERSONALLY IDENTIFIABLE INFORMATION.

We reserve the right to share non-personally identifiable information about our customers, sales, and traffic to our partners and advertisers. Please also note that we may share your non-personally identifiable information when it is tied to your personally identifiable information, in the manners described in Section IV(1) of this Privacy Policy.

 

V. INFORMATION ON PUBLIC AREAS OF LALICIOUS’S SITES.

Any information you submit in a public area of LALICIOUS’s Sites – such as on a social media page, user comments, reviews or comments on the Ratings & Reviews feature – will not be treated as confidential and may be publicly disclosed. This applies to personally identifiable information, as well as non-personally identifiable information, so please consider your public postings before doing so. Additionally, information posted on social media pages will be subject to the terms governing those pages and websites.

 

VI. LOCATION SERVICES.

LALICIOUS’s Applications may include features that can provide you with location-based information if you tell us where you are (i.e., by allowing your mobile device to send us your location). If you want to deactivate this feature, please contact your carrier for information on how you can disable location services on your mobile device.

 

VII. PROTECTING KIDS’ PRIVACY.

LALICIOUS’s Sites are not intended for children. We do not knowingly collect personally identifiable information from children, and none of the LALICIOUS’s Sites are designed to attract children. Children under 13 may look at LALICIOUS’s Sites, but are not permitted to make a purchase, create an account, enter a promotion, submit a customer survey, sign-up for emails or post comments on LALICIOUS’s Applications. If we discover someone under the age of 13 has created an account or has otherwise provided us with their personal information, no matter how adorable they might be, we will remove their personally identifiable registration information from our records. If you are under 13 and would like to make a purchase, please ask a parent or legal guardian to place the order for you.

 

VIII. PROTECTING YOUR SECURITY.

Security for LALICIOUS’s Sites is in accordance with industry standards to protect the security of your personal information both online and offline. Personally identifiable information is stored on computer servers in a controlled environment that is reasonably protected from unauthorized misuse or disclosure. We use available technology and other techniques to implement systems like firewalls, and/or encryption to secure marketing data transfers.

Orders placed on LALICIOUS’s Website are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

We take special steps to safeguard your personal information and since your password is protected, only you can access your account information. We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping. If you have any questions about security on our website, please email customerservice@lalicious.com

 

IX. OPTING OUT.

If you would like to opt out of receiving promotional emails from us, please follow the unsubscribe instructions located at the bottom of each email.

If you would like to opt out of receiving direct email, mail, mobile marketing or telephone marketing calls from us, or if you prefer that we not share your personal information with third parties for marketing purposes, please send your request, including your name, email address, street address, city, state, and zip code, via email to customerservice@lalicious.com (please use the subject line: Privacy Opt-Out Request). We are not responsible for notices that are not labeled or sent improperly, or do not have complete information. We will process your request within 30 days of the date we receive your request, but you may, in the meantime, receive previously scheduled emails, mail or calls from us. Once you have opted out, you do not need to do so again.

Even if you opt-out, please note that LALICIOUS may still use your personally identifiable information (and may share your information with our service providers) in the other manners described in this Privacy Policy.

 

X. CHANGING, UPDATING OR DELETING PERSONAL INFORMATION.

You can update, change or delete certain personally identifiable information (such as your email address, mailing address and payment method) on LALICIOUS’s Website by clicking “My Account” in the menu at the top of each page on LALICIOUS’s Website.

 

XI. CHANGES TO OUR PRIVACY POLICY.

As the content of this Privacy Policy may change from time to time, we suggest you periodically consult this Privacy Policy. We will post the revised policy here, which at that time will be effective immediately. Your continued use of LALICIOUS’s Sites subject to this Privacy Policy will signify your acceptance of privacy policy changes.

 

XII. ASSIGNMENT.

In the event that all or part of our assets are sold or acquired by another party, or in the event of a merger, you grant us the right to assign the personally identifiable and non-personally identifiable information collected via the Sites.

 

XIII. GOVERNING LAW.

This Privacy Policy shall be governed by and construed in accordance with the laws of the State of California, excluding without resort to its conflicts-of-law principles. Please note that your use of LALICIOUS’s Sites may be subject to other local, state, national, and international laws. You expressly agree that exclusive jurisdiction for any claim or dispute with LALICIOUS or relating in any way to your use of LALICIOUS’s Sites lies in the state and/or federal courts of California, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of California in connection with any such dispute including any claim involving us, LALICIOUS’s Sites, our affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and/or content providers.

 

XIV. CONTACT US.

For further information on our Privacy Policy, or questions on information that we may have collected from you, please contact us by either of the following methods:

LALICIOUS LLC 3425 Jack Northrop Avenue, Hawthorne, CA 90250

Email: customerservice@lalicious.com

YOUR CALIFORNIA PRIVACY RIGHTS

Beginning on January 1, 2005, California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding LALICIOUS’s disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, please contact us at the address provided in Section XIV, above.

Revised: May 2018